Effective Communication

Overview

By analysing personal communication skills, participants will be able to develop a range of communication techniques to achieve effective working relationships.

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Objectives

By the end of the programme, participants will be able to:

* Identify positive and negative communication styles.
* Use Transactional Analysis to recognise the effect of a variety of communication styles.
* Demonstrate effective listening skills and techniques.
* Phrase questions in a way that enables relationship building and empathetic listening to occur.
* Use effective communication skills to solve problems.
* Use positive forms of communication to help develop effective working relationships with others
* Deal with conflict in a positive manner and work towards win-win solutions.

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Who it is suitable for

Primarily for those are responsible for the performance of others, but anyone can benefit from attending this course.

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Relevance to the KSF

Core 1 Level 3:
Develop and maintain communication with people about difficult matters and/or in difficult situations.

Core 6 Level 2:
Support equality and value diversity.

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Our programmes give an overview of relevant legislation and will encourage staff to refer to Human Resources for further support.  We do not provide in depth legal advice.