Dealing with Poor Performance

Overview

The aim of this programme is to equip managers with the skills to maximise staff performance and deal sensitively with poor performance. It focuses on the two areas of enhancing motivation to improve performance whilst also addressing the skills and attitude required of managers to tackle poor performance. The programme runs in line with the performance management policy for the Trust and requirements of Employment Law.

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Objectives

By the end of the programme, participants will be able to:

* Describe the 4 key stages of Performance Management.
* Differentiate between the 4 key stages and take appropriate action at each stage.
* Use Neuro-Linguistic-Programming (NLP) to recognise different communication traits and select the most appropriate method to communicate their message.
* Investigate performance issues.
* Undertake a counselling discussion, subsequent reviews and complete the required documentation.
* State the legal requirements related to managing staff performance to include absence, stress at work, disability, bullying and equal opportunities.
* Carry out a formal disciplinary process in line with Trust policy.
* Research and prepare a management case to include taking effective witness statements.
* Describe the events which will occur in a disciplinary hearing and employment tribunal.

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Who it is suitable for

Any member of staff who is responsible for the performance of others.

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Relevance to the KSF

Core 1 Level 3:
Develop and maintain communication with people about difficult matters and/or in difficult situations.

Core 2 Level 3:
Develop oneself and contribute to the development of others.

Core 6 Level 3:
Promote Equality and Diversity.

G6 Levels 1-4:
People Management.

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Testimonials

‘I gained the confidence to tackle issues early on and more effectively’. Sally Shead, D.N. Integrated Nursing Team Leader

‘I developed my confidence in dealing with poor performance issues.’ Sue Thring, Practice Manager.

‘Excellent presentation on the legal system’

Trainers were enthusiastic and inspirational’.

‘I gained the confidence to continue to manage performance issues moving through the stages’ Ruth Seammell, Team Leader – In-patient Services

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Our programmes give an overview of relevant legislation and will encourage staff to refer to Human Resources for further support.  We do not provide in depth legal advice.