Assertiveness and Confidence Building

Overview

This programme is designed to provide an awareness of effective working relationships through better communication using assertive techniques. This has the impact of increasing confidence levels and helps the individual to become more effective in the working environment. The programme is a mixture of theory, individual exercises and discussions. A video is used to illustrate the various techniques and how they can be used in different scenarios.

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Objectives

By the end of the programme, participants will be able to:

* State the meaning of Assertive, Aggressive and Passive
* Identify the behaviours associated with the above in both themselves and others
* Develop self awareness of how their own behaviour impacts on other people
* Examine ways in which to deal with difficult situations

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Who it is suitable for

Any member of staff who needs to develop this skill

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Relevance to the KSF

The programme is relevant to the following KSF Dimensions:

Core 1 Level 2:
Communicate with a range of people on a range of matters.

Core 2 Level 1:
Contribute to own personal development.

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Our programmes give an overview of relevant legislation and will encourage staff to refer to Human Resources for further support.  We do not provide in depth legal advice.