Managing Attendance
- Overview
- Objectives
- Who it is suitable for
- Relevance to the Knowledge & Skills framework
- Testimonials
Overview
The aim of this programme is to support Managers and Department Heads to carry out “return to work” practices and interviews in line with the legislation and organisational policy.
Objectives
By the end of the programme, participants will be able to:
* State the reasons for conducting the return to work interview.
* Identify the factors which influence where, when and how a return to work interview should be conducted.
* List the elements which should be included in a return to work interview.
* Demonstrate the skills and techniques for conducting an effective return to work interview.
These skills will include:
a) Active listening
b) Questioning
c) Feedback
d) Appropriate non-verbal behaviour
e) Structuring the interview to ensure all elements are covered in accordance with guidelines.
* Correctly state the procedures to be followed if, following the interview, the situation does not improve.
* Identify 3 steps that they will take to implement the correct procedures.
Who it is suitable for
Any member of staff who is involved in the formal, or informal stages of the performance management process.
Relevance to the KSF
Core 1 level 3: Develop and maintain communication with people about difficult matters and/or in difficult situations.
G1 level 3: Plan, deliver and review interventions to enable people to learn and develop.
G6 level 3: Coordinate and delegate work and review people’s performance.
Testimonials
“Gained an understanding of responsibilities as a Manager in ‘managing’ sick leave and other absence.” – Elisbeth Shapland, Hospital Matron